Privacy Policy

Emergency Plumber MA ("we," "us," or "our") operates the website emergencyplumberma.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our plumbing dispatch service.

Information We Collect

When you use our dispatch service, we collect the following personal information that you provide directly:

• Phone number (required to connect you with a plumber)
• Zip code (required to match you with a local plumber)
• Description of your plumbing problem
• Your name (optional)

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

How We Use Your Information

We use your information to:

• Connect you with a licensed plumber in your area by sharing your phone number, zip code, and problem description with the matched plumber
• Operate, maintain, and improve our dispatch service
• Communicate with you about your service request if needed
• Analyze usage patterns to improve the website experience
• Comply with legal obligations

How We Share Your Information

We share your information only with the licensed plumber we connect you with. When you submit a service request, the matched plumber receives your phone number, zip code, and problem description so they can contact you and respond to your emergency.

We do not sell your personal information. We do not share your information with multiple plumbers or lead aggregators. Your request goes to one plumber only.

We may also share information with service providers who help us operate our website (such as hosting and analytics providers), or when required by law.

Cookies and Analytics

We use cookies and similar tracking technologies to analyze website traffic and improve the user experience. We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information about your use of the website through cookies.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, blocking cookies may affect your experience on our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically no longer than 12 months after your last interaction with our service. After that period, your data is deleted or anonymized.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, contact us at the information below.

Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Emergency Plumber MA
Boston, MA
Phone: (617) 555-0123